Refund policy

Refund Policy

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Our goal at Down South House & Home is to treat our customers with respect. 

If you aren't happy, we aren't happy!

RETURNS AND PRODUCT SWAPS
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

REFUNDS
If you are returning a product for a refund, email us at stacy@downsouth.house and we will send you a shipping label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXCHANGES 
If you need to exchange it for the same item, send us an email at stacy@downsouth.house and we will send you a shipping label. Or you can send your item to: Down South House & Home 3563 W. Hill St. Clarkston Georgia US 30021.

Shipping
To return your product, you should mail your product to: Down South House & Home 3563 W. Hill St. Clarkston Georgia US 30021

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

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Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at stacy@downsouth.house.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stacy@downsouth.house.